• We now offer FREE SHIPPING on orders to the value R 1500 and over. T’s & C’s Apply. 
• Simply click the FREE SHIPPING option in your cart at check out, it doesn’t do this automatically
• NOTICE: Free shipping DOES NOT apply to any saddle & saddle caddy sales
• We are only able courier items up to a total weight of 20kg/order. This excludes feed, fodder and shavings or bulk orders (more than 10 units of large/ heavy items) 

Returns:
We understand that when buying online there will be times when an exchange will be necessary. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Should you wish to do a return please contact us on via whatsapp on 081 578 6719 with your email address and query. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

Several types of goods are exempt from being returned. Perishable goods such as treats, pet foods, supplements, vet care products and horse feeds cannot be returned. Gift Cards and all pre-loved (second hand) items are also non-returnable/refundable, these sales are final. 

To complete your return, we require a receipt or proof of purchase.

Returns can be processed as an exchange, a store credit or a refund may be granted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, by direct EFT, within a certain amount of days. Please provide us with your banking details upon request.

Refunds:
Please note that all refunds are less a transaction/handling fee, so please keep this in mind when placing/canceling orders. Refunds can take up to 7 working days to be issued/reflect. All refunds are done via EFT so please provide us with your banking details upon request. 

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
If you’ve done so and you still have not received your refund yet, please contact us via whatsapp on 081 578 6719 

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All discounted/ clearance/ sale items cannot be returned for exchanges or store credit. These sales are final.

During a sale, it is up to the customer to redeem any discount codes or vouchers before checkout. Work Horse Tack | WHT Pets cannot refund any customer for any errors made by the customer upon checkout.

Shipping:
To return your product, please contact us for the address of the item to be returned to. 

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item. Please take care when packaging the return and consider using a trackable shipping service or purchasing shipping insurance. Returns will only be processes if they reach us in resalable condition.

Disclaimer: 

Items and colours are subject to availability. While we advertise certain colours/styles these unfortunately won’t always be in stock and thus will provide an exchange for another colour/style. 

Work Horse Tack | WHT Pets reserves the right to change pricing at any time without prior notice.

Clients are welcome to collect their orders directly from us:

Please contact us to arrange a collection point as we are now exclusively online only.

Please note orders can only be collected once your order collection notification has been emailed to you. For urgent orders please notify us in the notes section of your shopping cart before checkout.

PUDO LOCKER TO LOCKER: A cheaper and convenient courier option for orders up to 20kgs.

Once this option is selected at checkout please add your locker location to the notes section or the shipping address of your order or send us a Whatsapp/email with the locker address. Failure to provide a locker address will mean that your order will be sent to your nearest locker or kiosk. 

This option is only valid for items that fit within one box and that fits inside the PUDO lockers. Please see below for the PUDO locker sizes and more information on how this process works: https://www.pudo.co.za/faq.php

If your order exceeds the locker size, courier door to door delivery will be quoted separately and payment will need to be made before your order will be released to courier. 

PUDO LOCKER TO LOCKER can sometimes take longer than normal door to door courier. Orders are deposited after 5pm for collection by courier the following day provided there is an appropriate size locker available. 

Once the order has been deposited in the locker you will receive your tracking number. If you have not received this please do let us know. 

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the following working day provided payment is validated/received before 14:00 hours.

Should the product not be in stock we will be in contact with you to advise you when our next consignment is expected. In the instance of an item not being available, you will have the right to select either an alternative product, wait for the next shipment or cancel the item ordered and receive a credit for that item.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Work Horse Tack will contact you via email and provide a revised shipping schedule.

Please note that all online orders are processed Monday to Friday between 10am and 4pm (excluding public holidays). Orders placed over weekends or on public holidays will therefore only be processed / dispatched on the following working day.

“I want to sell my second hand items, will you buy them?”
We don’t purchase used items outright but rather sell them on your behalf on a commission and contractual basis. 

“How does selling my second hand/used items through WHT work?”

1. All items to be sold with us needs to be brought into our store, we don’t sell any used items remotely. All items to be sold need to be physically present with us in store. 
2. We will then assess your items and give you pricing based on condition and market value. You are more than welcome to let us know what you would like to get out of each item and we will work from there. Do note that we wont sell used items for new item pricing. 
3. All Items brought into the store must be clean! We wont accept any dirty or severely damaged items. The cleaner the item the better chance it will have of finding a new home. No one wants to buy a filthy, sweat and hair covered item so please make sure they receive a good clean or wipe down before bringing in. 
4. We market your items on our social media as well as through our mailing/whatsapp list and website, although not all items will make it to the website we still market them adequately. Do note that some items might take longer to sell than others. 
5. Once your items have sold we tally each month and either do payouts to your bank account or keep the total for store credit for use at your convivence.

Purchasing second hand items through our website:

All second hand sales are final and there are no guarantees or returns on these items. They are sold as is. By purchasing second hand you acknowledge that the item has been used and may have faults from wear and tear and these items, can be in new condition but have been previously owed/used.

 We try our best to represent our second hand products as best we can but we can sometimes miss faults/wear and tear, however we do not supply refunds on any second hand items as per above. Please contact us find out how we can help.

Your welcome to make offers on second hand items that we will relay to its owner and get back to you. 

Payments are processed easily and securely through our payment gateways:

Payfast (Pay Now):  https://www.payfast.co.za/

Payflex (Pay Later): https://www.payflex.co.za/shopper-faqs/

EFT payments: Please send POP to 081 578 6719 with your order number or name as reference. When selecting this option please wait for the follow up email that contains our banking details. If you do not receive this please let us know. If no proof is received within 24h of your order will be cancelled.

We like to support you because you support us. We have partnered with Payflex which makes your shopping flexible and easier.

Pay for your order in 4 interest-free, zero-fee payments over 6 weeks and get your order shipped right away. You heard that right! No fees, no interest and no catch. Payflex lets you get what you need now, but pay for it over four interest-free instalments. You pay 25% upfront, then three payments of 25% over the following six weeks.

What do you need: South African issued debit or credit card, South African ID number and must be 18+ years of age.

• Browse to the product you would like to order by either accessing the ‘Product’ menu item located on the main menu bar or by searching for your required items by using the Search facility on the top left side of the website.
• Ensure that the correct colour, size and quantity for the product are specified.
• Click the ‘Add to Cart’ button.
• Repeat the above process until all the required purchase items are added to the online shopping cart.
• Proceed to the ‘Check Out’ section of the online ordering system.
• New customers: Fill in your registration details, provide a physical address (delivery by courier). Specify a delivery option of your choice. Choose your preferred payment method.
• Existing customers: Log in with your valid email address and password. Ensure that the delivery address specified is still valid. Specify a delivery option of your choice. Choose your preferred payment method.
• If making an EFT payment, please email through your proof of payment to info@workhorsetack.co.za. We are automatically notified of credit card payments. Payments via Payflex require 1 working day before we can send your order out, to verify the payment.
• EFT payments have to reflect in our bank account before goods will be despatched.
• A tracking number corresponding to your specified delivery option will be emailed through to you for reference and tracking purposes once your order has been despatched.

We all change our minds and that’s okay, we’re sad to see you go but hope you will be shopping with us again soon!

All order cancellations or changes to be communicated with us within 24hours of placing your order. Once your order has been handed to the courier we can no longer make any changes. 

Please see the returns tab for more information. 

We offer local delivery to the village of Henley on Klip at no extra charge.
Weekly orders are delivered on Fridays. Please join our whatsapp groups by messaging the shop number to be kept in the loop of when local deliveries are taking place. 
For deliveries outside of Henley on Klip please contact us to make arrangements. 
For any orders outside of our immediate area please make use of our other shipping options.