FAQs

Frequently Asked Questions

You’ve got questions? We have the answers!

Need to ask us something? Check out our FAQs page below for more information. 

Pre-Loved Tack:

Not directly. Instead, we offer a smarter solution—selling your items on your behalf. Through our commission-based, contractual process, you benefit from our trusted platform, wider buyer reach, and hassle-free sales experience without having to manage it yourself.

Sell Smarter. Skip the Hassle.

Turning your second-hand gear into cash has never been easier. With over 12 years of experience, we take the stress, risk, and guesswork out of selling online—so you can focus on what matters.

We don’t deal in “remote” sales. Every item is handled directly by us to ensure safety, transparency, and trust. Even without a physical store, we make it simple: drop items at an agreed collection point or send them via courier—whichever works best for you.

Presentation matters. Buyers want quality, so all items must be clean before reaching us. If we have to clean them, a service fee will apply—so a quick tidy-up goes a long way toward faster sales.

Here’s how it works:

  1. You bring your items.

  2. We assess and discuss your ideal selling price.

  3. We handle the negotiations with buyers.

  4. You get paid—minus a fair commission—through our monthly payout system.

It’s transparent. It’s safe. It’s the smarter way to sell.

All pre-loved (second hand) items are sold as is, and therefore all sales are final—meaning no refunds, exchanges, or returns are offered.

We take care to describe and photograph each item as accurately as possible to give you full confidence in your purchase. However, as these are second-hand goods, some natural wear or minor faults may occasionally be overlooked. This is reflected in the value pricing, making second-hand shopping a great way to find quality gear at reduced cost.

Saddle Caddy: 

We produce the Saddle Caddy in limited batches—typically 2 to 4 times per year. Because of high demand, available stock sells out quickly. To avoid missing out, we recommend keeping an eye on our social media channels for pre-order announcements and securing yours through our website as soon as sales open.

Exclusively here at Work Horse Tack. – the caddy isn’t available at any other stores, online or physical. 

Since it’s first manufacture in 2013, we feel that life and horses are expensive enough, the Saddle Caddy doesn’t have to be. Thus, since 2022 we no longer provide wholesale to other shops, allowing you, over valued customers, to get the best price possible, every time.   

With 8–10 colour options available in each production run, carrying stock of every variation for such a large item simply isn’t practical. Pre-orders give you the advantage of choosing your preferred colour in advance—so you get exactly what you want rather than settling for what’s left over.

Every Saddle Caddy is made to order in carefully managed colour batches. Once the pre-order window closes, we sort orders by colour and quantity before sending them into production. Manufacturing usually takes 10–16 working days, depending on processes, materials, and occasional unforeseen delays. In many cases, orders are completed sooner.

Once production is finished, we receive the full batch, pack your orders, and begin shipping—starting with the earliest orders first. This ensures a fair and transparent process for all customers.

We aim to deliver as quickly as possible, but sometimes delays can happen. Should there be any updates regarding pre-order timelines or production issues, we’ll post them right here on our website. Be sure to check in if you’re waiting on your order. Rest assured—we’re committed to getting your Saddle Caddy to you as soon as possible.

General:

By transitioning to a fully online store, we can focus on what matters most: giving you a wider selection of high-quality products at competitive prices. Without the costs and limitations of a physical store, we pass the savings directly to you.

Shopping with us online is convenient, fast, and accessible from anywhere, meaning you can explore our full range, compare products, and place orders at your own pace. This shift allows us to deliver the trusted service and expertise Work Horse Tack is known for—without compromise.

At Work Horse Tack, our goal is to focus on providing high-quality tack, equipment, and accessories that our customers rely on most. Over time, we found that feed supply and delivery logistics demanded significant resources, which limited our ability to focus on our core expertise.

By streamlining our offerings, we can dedicate more attention to sourcing, curating, and delivering the best tack and equestrian products at competitive prices—ensuring you get exceptional value, service, and selection every time.

Couldn’t find your answer?

We’re here to help. If you couldn’t find the information you were looking for from the drop down menu above, please reach out to us directly. Our team is eager to assist you. 

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